Applying
Applying for a rental
Browse available homes on our listings page, then complete the Buildium online application. Chanticleer Properties Triangle, LLC is an equal housing opportunity provider: race, color, national origin, religion, sex, familial status, disability and sexual orientation are never considered in an application decision.
What do you look for in an applicant?+
We apply the same minimum qualifications to every application: • Everyone 18 or older who will live in the home submits their own application through our online system. We can't accept paper applications or applications from third-party sites. • We pull credit ourselves through TransUnion SmartMove. We can't accept a credit report or score you supply. • A credit score of 635 or higher. • Gross monthly income of at least three times the monthly rent, documented with 90 days of pay stubs or comparable proof. The income guideline doesn't apply if you have a Housing Choice Voucher or similar rental assistance — see the Section 8 question below.
What if I don't meet the minimum qualifications?+
We may still present your application to the property owner, who decides whether to accept it — often with a higher security deposit. A security deposit is required on every home, and the amount is set when your application is approved.
What if my income isn't from employment?+
Tell us when you apply. If your income doesn't come from employment — for example if you're retired — we consider documented alternatives to pay stubs.
Are pets allowed?+
Pet policies vary by property. Approved pets may require additional deposits or fees. Ask our leasing team about a specific listing.
Do you accept Section 8 / Housing Choice Vouchers?+
Yes — many of the homes we manage are rented to voucher holders. Renting to a voucher holder requires the owner to sign a contract with the housing authority and allow its inspection, so that decision belongs to the owner of each home. Tell us you have a voucher when you apply and we'll bring your application to the owner. Browse Section 8 listings or ask our leasing team for help finding an eligible home.
How long does the application process take?+
Timelines vary by property and applicant volume. Once your application is submitted, our team will contact you with next steps.
Maintenance FAQs
Who handles what?
What maintenance is the tenant responsible for?+
Tenants are typically responsible for routine upkeep — replacing HVAC filters, light bulbs, smoke detector batteries, and keeping the home clean and free of pests caused by housekeeping.
What does Chanticleer handle?+
We coordinate repairs to the structure, systems, and appliances covered by your lease — plumbing, HVAC, appliances provided with the home, and exterior issues.
How quickly will my request be handled?+
Routine requests are triaged during business hours. Emergencies should always be reported by phone for the fastest response.
Can a vendor enter without me home?+
Indicate on your request whether entry is permitted and note any pets on the premises. We schedule access according to your lease and local notice requirements.
Move-out
Move-out & security deposit
Plan ahead for a smooth move-out. Return keys, leave the home broom-clean, and update your forwarding address in the tenant portal.
When will I receive my security deposit refund?+
Refunds are processed after move-out inspection and accounting review, in accordance with North Carolina landlord-tenant law. You will receive an itemized statement if any deductions apply.
How do I provide refund banking information?+
Enter your banking details in the Buildium tenant portal within 30 days of move-out. This is the fastest way to receive your refund by ACH.
What if I missed the portal banking window?+
Use the direct deposit authorization form in the section below. Our team will enter your banking information in Buildium after reviewing your signed authorization.
Log in to the tenant portal within 30 days of move-out to enter refund banking details.
Deposit refund
Direct deposit authorization
If you missed the Buildium portal window for refund banking, complete the authorization below. We prefer ACH over mailing a paper check.
You should still enter banking in the tenant portal when possible. This form is for tenants who missed the 30-day portal window after move-out.